FAQ
Your Questions, Answered: Casa di Capri's Comprehensive FAQ
Do you ship internationally?
We do offer international shipping. Please see our shipping policy for specific countries and any applicable restrictions.
How long will it take to get my order?
Order processing typically takes 24 to 48 hours. After your order is processed, the shipping times vary based on your location:
- Within the EU: Once shipped, orders usually arrive within 5 to 7 business days.
- Overseas Deliveries: For orders outside the EU, delivery can take between 7 to 14 days.
You will receive a confirmation email with detailed delivery information once your order is dispatched.
Do you offer free shipping?
Free shipping is available for all orders over €79. The shipping fees will be automatically deducted at checkout.
Can I track my order?
Absolutely! Keeping an eye on your order is simple. After your purchase is on its way, you'll receive an email with a tracking number. With this number, you have the power to check on your shipment's status anytime. Visit our tracking portal at https://casadicapri.co/apps/tracking and enter your order number and email address, or use the tracking number directly to stay updated on your order's journey to your doorstep.
What is the return policy?
You can return items within 14 days of receiving them. To be eligible for a return, items must be in their original condition, unused, and with all tags and packaging intact.
For complete details please refer to our comprehensive Refund Policy
What payment methods do you accept?
We accept various payment methods including credit/debit cards (MasterCard, Visa, AMEX), Apple Pay, Google Pay, iDeal and many more.
What size should I get?
Our garments follow standard Italian sizing, which may run slightly smaller than you're used to. Here's a quick guide:
- For a Standard Fit: Choose your regular size for a snug, tighter fit.
- For a Relaxed, Oversized Fit: Opt for one size larger for a more oversized or straight fit.
Remember, the right size depends on your personal preference and body shape. Note that the size on the label may differ from what you ordered, but it won't impact the actual fit.
For more detailed information, please visit our Sizing Information page.
How can I contact Casa di Capri's customer support?
Our customer support is available Monday to Friday, 9 AM to 6 PM. Contact us via our contact page, and we'll be happy to help.
Still Need Help?
Contact Our Support
Can't find the answer you're looking for, or require personalized assistance? We're here to help! Simply send us a message via our contact page, and we'll be delighted to assist you with your questions.